262. listen
If you are proficient in your field, people will come to you with questions.
It’s likely that very early on in your conversation with these people, you will think you know what the problem is, feel the urge to speak up, and then offer a solution — because there is really no point in wasting more time on a simple fix, right?! Well, if you start to tell someone what they should be doing without the opportunity for them to be fully heard, then the chances are, they won’t feel heard and will likely not listen to your answer. Even if you’ve listened to similar problems a thousand times before, it’s only when the other person feels heard that the advice you provide can be fully recognized, accepted, and used to overcome the very unique issue to that specific person.
So, while it is true that people are coming to us because they are seeking knowledge, we must keep in mind that they are also coming to us with a need to be heard.
106. answers are meant to be questioned
We’ve been told to “fake it, til we make it,” and in the process have become experts at faking it, all the while distancing ourselves from the ability to tell the difference. Whether it’s due to ego or ignorance, a lot of what we “know” simply isn’t accurate, and the danger is that it often isn’t easy to tell what parts are lacking real evidence. Mastering the art of stating an unfounded opinion as fact, the “experts” are found smiling and bluffing their way through an answer. They rise in the ranks because we value chest thumping and answers, that match our opinion, delivered with conviction over an honest “it depends.” Yet, the majority of us have invested little more than a sound bite worth of time or a few minutes worth of googling in an attempt to become knowledgable on an issue. “In our certainty obsessed public discourse,” As Ozan Varol says in Think Like a Rocket Scientist “we avoid reckoning with nuance” and prefer baffling people with bullshit, instead of realizing that our answers are meant to be questioned. So we march forward pretending to “know“ what we think we know, oblivious to any fact that may contradict our beliefs simply because our discussion is allowed to proceed without a rigorous system for discerning facts from fake news.